Refund Policy

At Root2Root Pet Co., customer satisfaction is important to us.

Returns

If you receive a damaged, defective, or incorrect item, please contact us within 30 days of delivery so we can review your request and help find a resolution.

Refunds

Approved refunds will be issued to the original payment method used during purchase. Processing times may vary depending on your payment provider.

Non-Refundable Items

Items that have been used, improperly handled, or damaged after delivery may not be eligible for a refund.

Order Cancellations

Orders may be canceled before they are processed and shipped. Once an order has been shipped, it may no longer be eligible for cancellation.

Damaged or Incorrect Orders

If your order arrives damaged or if you receive the wrong item, please contact us and include your order number and photos of the issue. We will work to resolve the problem as quickly as possible.

For questions regarding returns or refunds, please contact:

root2root.help@gmail.com

Thank you for choosing Root2Root Pet Co.

Healthy Pets. Happy Homes.